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Award-winning Technical Writer / Desktop Publisher
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bsper-@juno.com
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Mar 29, 2005 08:24 PST
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RESUME
Award-winning Technical Writer / Desktop Publisher
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ROBERT D. SPERLAZZO
Technical Writing Services, Inc.
PO Box 1155
West Dundee, IL 60118
Tel: 847-428-7930
Fax: 847-428-7983
Email: bsper-@juno.com
Web site: www.TechnicalWritingServicesInc.com
Dun & Bradstreet D-U-N-S Number: 02-052-6377
Technical Writer, Desktop Publisher,
Project/Team Leader, Department Manager,
Instructional Designer, Technical Trainer
Certified: Master of Written English
Dear Recruiter,
I am an award-winning Technical Writer / Desktop Publisher
with a proven track record of providing my corporate clients
with high quality, reasonably priced internal and external
publications for the past 17 years. My technical publications,
user guides and templates are currently in use worldwide by
numerous corporations, from small and mid-sized firms to
Fortune 500 companies.
Enclosed is a partial chronology of my completed projects.
Please take a moment to review this document and feel free to
contact me if you or any of your corporate clients require my
contract publication services.
I am happy to offer you any of the following three options:
* One-on-one discussion by phone or in person – call me at
(847) 428-7930
* Top-level references from corporate clients
* Work Samples via my Web site
(www.TechnicalWritingServicesInc.com)
Thank you for your consideration,
Robert D. Sperlazzo, President
Technical Writing Services, Inc.
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Selected Contract Projects
1989-Present
* IBM / CHICAGO PUBLIC SCHOOLS, Chicago, IL (2004-05)
Education / Infrastructure / Application Support /
Systems-Software: Compiled Operation Configuration and
Acceptance Test Results manuals; Revised IBM Chancery SMS
system-software training modules.
* IBBOTSON ASSOCIATES, Chicago, IL (2004)
Financial Industry / Systems-Software / Online Help:
Created manuals for Web-based asset allocation and
investment knowledge tools in a Web Services (XML)
and FIX Protocol environment; Revised and updated Online
Help system; Developed standard documentation template;
Converted documents to PDFs.
* PRINCE CASTLE, INC., Carol Stream, IL (2004)
Manufacturing / Commercial Foodservice Equipment:
Documented various foodservice equipment products and
procedures used by McDonalds, Burger King, Taco Bell,
Popeyes, etc.; Developed standard documentation templates;
Converted documents to portable document format.
* SEARS, Hoffman Estates, IL (2003, 1994-95)
Retail / Technical Infrastructure Outsourcing / RFP /
Systems-Software: Revised and updated Request for Proposal
for technical infrastructure outsourcing; Developed
standard MS-Word template; Participated in team
implementation of customer traffic forecast system; Set up
effectiveness-tracking system; Created spreadsheets and
promotional materials.
* RR DONNELLEY, Downers Grove, IL (2003, 2001, 1996-97)
Publishing / Enterprise Systems-Software: Developed
standard MS-Word, MS-Excel, MS-PowerPoint and Lotus Notes
templates for all technical manuals, online documentation
and intra-company communication; Documented Windows Rollout
processes and updated previous documentation; Converted
documents to new format and portable document format;
Designed and developed the Coris Division Content
Management systems courseware; Documented User & SysAdmin
Manuals.
* SANKYO PHARMA, INC., Parsippany, NJ (2002-03)
Pharmaceuticals / Financial / Systems-Software / Web
Applications: Documented multiple Web (Intranet)
applications and procedures; Developed standard
documentation template; Converted documents to portable
document format.
* NEXVU TECHNOLOGIES, Schaumburg, IL (2002-03)
Hardware / Systems-Software: Documented networking
hardware/software products; Created standard documentation
templates; Converted documents to portable document format.
* SHEDD AQUARIUM, Chicago, IL (2002)
Disaster Recovery: Edited and formatted Disaster Recovery
Assessment and Plan document; Converted document to PDF.
* PAX CLEARING CORP. (Chicago Board of Options Exchange),
Chicago, IL (2000-02)
Financial Trading Industry / Systems-Software: Documented
systems-software and financial floor-trading/business
processes in FIX Protocol environment; Developed standard
documentation templates; Converted documents to portable
document format.
* MOTOROLA, Elk Grove Village, IL (2000)
Electronic Manufacturing / Systems-Software/ Web:
Documented SysAdmin Guides, User Guides and Information
Packages for a factory automation tool used to monitor
wireless production processes and track utilization of
GEM-compliant equipment.
* LUCENT TECHNOLOGIES (Bell Labs), Lisle, IL (2000)
Switching / Wireless / Hardware / Systems-Software:
Designed courseware for a high capacity broadband
traffic-processing platform that switches, processes and
interworks voice and data streams from a variety of network
interfaces via several protocols; Edited code; Created
standard documentation templates; Converted documents to
portable document format.
* WM. M. MERCER, Deerfield, IL (1999)
Intra/Inter/Extranet / Systems-Software: Documented all Web
hardware, Web applications, Web infrastructure/environment
and network specifications for Intranet, Internet &
Extranet servers; Documented processes for the Web
environment, including Citrix-Winframe, Hyperion, Novell,
Sybase, UNIX, MS-IIS, change management, moving from
development to production, help desk, virus scans,
maintenance, backups, disaster recovery, switches, hubs,
etc.; Created standard documentation templates.
* ROCKWELL ELECTRONIC COMMERCE, Wood Dale, IL (1999)
Telephony / Client-Server / Systems-Software: Wrote User
Guide (installation & operation) for a new Predictive
Dialer Call Center System; Revised and edited CTI
Administrative and Maintenance manuals; Converted documents
to portable document format; Developed standard MS-Word
template; Converted documents to Windows Help files.
* TETRA REX, Buffalo Grove, IL (1998-99)
Manufacturing / Mechanical / Industrial Food Packaging:
Wrote Operator, Installation and Maintenance manuals for
gable-top food packaging machinery and User-interface
touch-screens; Converted documents to portable document
format.
* HEWITT ASSOCIATES / CITIBANK, Lincolnshire, IL (1998)
ERP / Systems-Software / Online Help: Wrote Online
documentation system for Citibank PeopleSoft User Help
Desk.
* VIDEOJET SYSTEMS / RR DONNELLEY, Wood Dale, IL (1997-98)
Manufacturing (Industrial) / Publishing: Managed and
staffed Technical Publications Dept. – up to fourteen
direct reports, both full-timers and contractors; Wrote
Operator and Service manuals for for industrial/high-tech
printers and Oracle system; Created standard documentation
templates; Converted Interleaf documents to MS-Word format;
Converted documents to PDFs.
* ANDREW CORP., Orland Park, IL (1995-96)
Manufacturing (Industrial) / ERP / Systems-Software:
Documented SAP R/3 procedures for Users in multiple
modules; Edited templates; Wrote and conducted stand-up
SAP/Windows Navigation training sessions for end users
classes.
* Certified Master of Written English by Brainbench.com,
September 2000
* Received "Superior Service" Award from Atherton Group
Career Services, Inc., Schaumburg, Illinois, June 2003
* Nominated "Contributor of the Month" by CARA Corporation,
Oak Brook, Illinois, August 1996
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Additional Career History
1991-1993
Details Channel Merchandising Services, Inc.
CENTRAL REGIONAL MANAGER
* Received "Employee of the Year" award, December 1992
* Hired, trained and managed 80+ direct reports in 18 states
for major computer-product vendors
* Consistently maintained highest regional percentages
throughout company history
* Trained newly-hired Regional Managers
* Wrote weekly company newsletter and client feedback reports
1988-1989
PTXI / Pritronix-Carterfone
NATIONAL ACCOUNT MANAGER and DIRECTOR VIDEO OPERATIONS
(Held two positions simultaneously)
* Saved company over $1,000,000 in service contracts and
maintenance business
* Supervised 11 Regional Service Managers of national
computer service corporation
* Monitored accounts, national in scope, in a LAN/WAN
environment
* Represented corporation in the field to clients
* Directed corporate video production operations
1988
Senator Jay Wolfe for U.S. Senate Campaign
PRESS SECRETARY and MANAGER: CAMPAIGN HEADQUARTERS
(Held two positions simultaneously)
* Wrote press releases, speeches, financial appeals, official
correspondence
* Created and produced political ads for radio and print
media
* Member of Governing Central Committee for U.S. Senate race
* Managed Campaign Headquarters, operations, staff and
volunteers
* Helped win the 1988 statewide election primary
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Software Experience
WINDOWS XP/2000/NT/Me/9X/3.X, MS-DOS, OS/2:
MS-Word, WordPerfect, Lotus Ami Pro, Adobe FrameMaker,
Interleaf, MS-Publisher, Lotus Notes, Adobe Acrobat, MS-Visio,
MS-Excel, Lotus 1-2-3, Quattro Pro, MS-PowerPoint, Lotus
Freelance, MS-Paint, Adobe Illustrator, CorelDRAW, MS-Help
Workshop, RoboHelp, MS-Project, Netscape Communicator,
MS-Internet Explorer, MS-Outlook, Lotus cc:Mail, Netscape
Mail, WinFax Pro, WinZip, etc.
MACINTOSH:
MS-Word, WordPerfect, Adobe FrameMaker, MacWrite, MS-Excel,
MS-PowerPoint, Adobe Illustrator, CorelDRAW, Claris
Persuasion, Claris MacDraw Pro, Netscape Communicator,
MS-Internet Explorer, etc.
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Education / Certification
* Certified: Master of Written English,
Brainbench.com, September 2000
* Degree: B.A. in Communications (3.8 GPA),
Columbia College, Chicago, Illinois, June 1976
* Diploma: Technical Course,
Lane Technical High School, Chicago, Illinois, June 1968
* License: 3rd Class Radio Broadcasting License
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Awards
* Received "Superior Service" Award,
Atherton Group Career Services, Inc.,
Schaumburg, Illinois, June 2003
* Nominated "Contributor of the Month,"
CARA Corporation, Oak Brook, Illinois,
August 1996
* Received "Employee of the Year" Award,
Details Channel Merchandising Services, Inc.,
December 1992
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Et Cetera
* Elected Dundee Township Precinct Committeeman - since 2003
(Member of Board of Directors - since 2004)
* Appointed Chairman, Palatine Township Committee on Youth -
3 yrs.
* Editor "Informed Christian Digest," a national
issues-oriented newsletter - since 1995
* Wrote numerous publications for magazines, newspapers and
periodicals on local and national levels
* Wrote and published a book (still sold by mail order)
* Commercial Paste-up/Layout Artist: publications,
newsletters, posters, etc.
* Concert/Event Promoter in Chicago metropolitan area -
8 yrs.
* Licensed Counselor/Minister - since 1990
* Church Music Director - since 1980, Church Elder - since
1982
* Youth Worker (Public Schools) / Church Youth Director -
since 1979
* Public Speaker/Singer-Guitarist - since 1966; also
Songwriter-Composer
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RichResumes
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