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Flint, MI - Upscale Hospital Shops  Allyson L White, Coast to Coast Scheduling Services
 Jun 20, 2008 23:01 PDT 

Coast to Coast Scheduling Services has high-end hospital shops.

Scope of Project:
These shops require the mystery shopper to conduct Emergency visits or an
Inpatient visit. Mystery shoppers must be accompanied by a reliable family
member (or a person who can “pose” as a family member/friend). The family
member/friend will be responsible for making “secret” notes (along with the
notes of the patient). Details from both parties (shopper/patient and
family member/friend) must be provided following the shop.

Shop Requirements:
* Ages: 25 – 64 years for Emergency Patients
* Ages: 45 – 64 years for Inpatient
* Confidentiality agreements MUST be received by the client prior to
being assigned shops
* Shopper MUST be comfortable in hospital setting
* Shopper will have scenarios which include a fictitious background
that must be memorized in order to make it believable.
* Shopper must be comfortable “acting” and “dressing” the part of an
actual patient or family member/friend
* Shopper must have EXCELLENT writing skills and be able to provide
detailed reports.
* MSPA Certified Silver or Gold Shoppers Preferred, but NOT a must


The following shoppers are INELIGIBLE for these shops:

1. Flint, Michigan residents or residents from Surrounding areas
2. Current or PAST hospital employees unless approved by client
3. Current or PAST City, County, State, Federal regulatory or Quasi
regulatory agency or Medicaid/Medicare employees
4. Shoppers who currently work for physicians in Flint or the immediate
Surrounding areas

Shop Payments:

For Emergency Visits: $350
For Emergency Visits: Family Member/Friend: $100

For Inpatient (Overnight) Visit: To be disclosed during
For Inpatient (Overnight) Visit: Family Member/Friend:

· Simple, yet long questionnaire
1 Narrative for each visit
2 Debrief for visit
3 Complete a chronological visit log
4 Mandatory On-line training

Shoppers are needed FROM any of the following cities to travel to Flint
(1-time trip):
* Ann Arbor, MI
* Detroit, MI
* Grand Rapids, MI
* Lansing, MI
* Pontiac, MI
* Port Huron, MI
* Saginaw, MI
* Toledo, OH

* (Mileage will be reimbursed for anything over 25 miles, but less than 120

Please reply to me at Ally-@ctcss.com with the following contact

1. Full name, Address and Phone Number
2. Availability to complete phone training with client (Mornings, Evenings,
3. Mystery Shopping Experience, MSPA Certification, Detailed Narrative
4. Ethnic Background (Needed to pair shopper with other companion shopper
of same race)
5. Age (Needed for scenario purposes)

Guidelines and Evaluation forms will be available after you have been
assigned a shop.

Thank you and we look forward to hearing from you.

Allyson L White, Scheduler
Coast to Coast Scheduling Services
Please Register at: www.CTCSS.com
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