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Re: Another Cutter story [SEC=UNCLASSIFIED]
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Sam Powrie
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Oct 25, 2009 17:43 PST
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Without seeking to engage in argument,,,
David said (my emphasis):
"This email is cc'd to Mark and I will happily share any follow ups
or outcome with the bikecurrent group so that in Mark's words readers
can get the complete story."
Just in the interest of providing 'the complete story', I can
(happily) say that I have now purchased quite a few items from Cutter/
Mark over several email transactions with complete satisfaction. I
have been very pleased that they continue to deal with small orders
even though they are obviously oriented towards supplying industry on
a somewhat larger scale.
Indeed where items have been out of stock Mark and his colleagues
have gone out of their way to contact me, to advise on alternatives
and to amend orders.
I have found them reputable and reliable. Yes - I am in Australia and
yes, I do understand that distance may alter perceptions etc and that
what works for me may not for others etc etc etc. But in life I have
usually found that the 'complete story' is not always one sided!
Just my AU2cents worth!
Sam Powrie.
On 26/10/2009, at 8:06 AM, RAMAGE, David wrote:
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Having purchased from Cutter and been supplied with faulty product I
would agree with and endorse the warning to do no business with them,
whether in Australia, as I am, or elsewhere.
They are a disreputable company who do not stand behind the products
they sell. I was supplied faulty equipment and despite multiple
emails
requesting a resolution to this supply of faulty equipment I did not
receive a single response or communications of any form from them.
The only good thing about this list receiving their promotional
material
is that every time it comes up they receive a flood of bad publicity -
pure marketing genius.
My previous email stream, direct to Cutter at the time and later
copied
to Bikecurrent, all unanswered by Cutter or Mark Riley, is included
below for any one interested.
Regards,
David.
-----Original Message-----
From: RAMAGE, David [mailto:dr-@ansto.gov.au]
Sent: Thursday, 19 March 2009 7:58 AM
To: bikecu-@topica.com
Cc: Mark Riley; David Ramage
Subject: [BC] Another Cutter story [SEC=UNCLASSIFIED]
Bikecurrent members,
On a small number of occasions I have purchased from Cutter. Due to
poor
customer service and an inability to even respond - let alone
satisfactorily resolve legitimate customer concerns - I no longer
do and
would recommend others do not purchase from them.
The last time was to buy three buckpucks, one of which I believe was
faulty.
In trying to follow up the matter with Cutter I received absolutely no
response to multiple emails and requests to sort the matter out.
Every
communication was totally ignored by Cutter and Mark Riley.
These requests were sent to the same address that Mark Riley is still
using today and that was used to communicate details of placing the
order.
I have copied the first parts of the correspondence below (with my
address details removed). I recall there were more unanswered emails
from a work email address that I now do not have backups off.
This email is cc'd to Mark and I will happily share any follow ups or
outcome with the bikecurrent group so that in Mark's words readers can
get the complete story.
Regards,
David.
-------- Original Message --------
Subject: [Fwd: faulty Buckpuck?]
Date: Fri, 05 Oct 2007 10:16:56 +1000
From: David Ramage <shaw-@unwired.com.au>
To: mark.-@cutter.com.au
Mark,
I would appreciate a response to this email.
Regards,
David.
Fwd: Original sent to mark.-@cutter.com.au at 11:04 am on
3/10/2007
| | Mark,
Last week I purchased three 700mA DC Buckpucks form you. Invoice
number 3313 dated 24/9/07, they were delivered to <address deleted>.
It seems one of the pucks is faulty. All three are being used in a
simple circuit straight from the Luxeon datasheet.
A 7.4 V lithium polymer battery feeds the puck via a 2.1 mm dc
jack. A
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| | 220 uF electro cap is across the input as the lead length to the
battery will sometimes be greater than 18 inches. The output of the
puck is connected to two Cree XRE 3W Leds connected in series. The
Leds are heatsinked - the construction is very similar to this
earlier
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| | tried different leds on the suspect puck with the same result. I have
also tried one of the other pucks on the leds in question and that
works fine.
Can I return the suspect puck for your examination and replacement if
you agree with me that it is faulty. What is the best address to send
it to?
regards,
David Ramage.
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