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Re: Another Cutter story [SEC=UNCLASSIFIED]
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bbarry
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Oct 27, 2009 08:42 PST
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David,
Thanks so much for sharing your bad experience with us. If I ever get
to Australia or you to San Francisco, I owe you a beer.
Now we see that Cutter even tries to brush off customers in Australia where
he can't hide behind national borders.
Your posting about the BuckPucks reminded me about the incorrect
BuckPuck substitution Mark Riley made in my order. I ordered one style, and
he delivered a different one, claiming that the style I ordered was out of
stock. I think he sent one with pins and a socket instead of fully wired as
I ordered.
Barry
On Mon, Oct 26, 2009 at 10:21 PM, RAMAGE, David <dr-@ansto.gov.au> wrote:
| | Sam,
I’m pleased that you’ve had satisfactory experiences with Cutter, but this
does not excuse their shabby and dishonest behaviour. I have had a couple of
transactions with them, some satisfactory – like you they have contacted me
to sort out orders – this has happened when their online ordering system
shows incorrect stock availability.
The problem is that if something goes wrong they do not act in an honest
and reputable way – instead they bury their head in the sand, refuse to
stand behind the products they sell, let alone respond and communicate with
customers in a professional and decent way. They represent the worst aspect
of dealing with rogues over the internet.
As to a one sided story, Id’ be more than pleased to hear from Mark Riley,
let him present his side of the story, perhaps he can explain his lack of
response to the repeated and polite enquires that I made direct to him. I’m
sure some other members of BC would be interested to hear any explanation.
Each time I’ve sent to BC I’ve cc’d him with this invitation; he seems to
think it appropriate to use BC as a medium to advertise his wares and yet on
he remains silent to my criticisms.
Once again I say Cutter are a disreputable, dishonest company who do not
deal reasonably or fairly with customers. This is feedback I would like to
make BC members aware off.
Regards,
David
------------------------------
*From:* Sam Powrie [mailto:kab-@chariot.net.au]
*Sent:* Monday, 26 October 2009 11:43 AM
*To:* RAMAGE, David
*Cc:* bikecu-@topica.com; Mark Riley
*Subject:* Re: [BC] Another Cutter story [SEC=UNCLASSIFIED]
Without seeking to engage in argument,,,
David said (my emphasis):
"This email is cc'd to Mark and I will happily share any follow ups
or outcome with the bikecurrent group *so that in Mark's words readers
can get the complete story*."
Just in the interest of providing 'the complete story', I can (happily)
say that I have now purchased quite a few items from Cutter/Mark over
several email transactions with complete satisfaction. I have been very
pleased that they continue to deal with small orders even though they are
obviously oriented towards supplying industry on a somewhat larger scale.
Indeed where items have been out of stock Mark and his colleagues have gone
out of their way to contact me, to advise on alternatives and to amend
orders.
I have found them reputable and reliable. Yes - I am in Australia and yes,
I do understand that distance may alter perceptions etc and that what works
for me may not for others etc etc etc. But in life I have usually found that
the 'complete story' is not always one sided!
Just my AU2cents worth!
Sam Powrie.
On 26/10/2009, at 8:06 AM, RAMAGE, David wrote:
Having purchased from Cutter and been supplied with faulty product I would
agree with and endorse the warning to do no business with them, whether in
Australia, as I am, or elsewhere.
They are a disreputable company who do not stand behind the products they
sell. I was supplied faulty equipment and despite multiple
emails requesting a resolution to this supply of faulty equipment I did
not receive a single response or communications of any form from them.
The only good thing about this list receiving their promotional
material is that every time it comes up they receive a flood of bad
publicity - pure marketing genius.
My previous email stream, direct to Cutter at the time and later copied to
Bikecurrent, all unanswered by Cutter or Mark Riley, is included below for
any one interested.
Regards,
David
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David,<div> Thanks so much for sharing your bad experience with us. If I ever get to Australia or you to San Francisco, I owe you a beer.</div><div>Now we see that Cutter even tries to brush off customers in Australia where he can't hide behind national borders.<div>
Your posting about the BuckPucks reminded me about the incorrect BuckPuck substitution Mark Riley made in my order. I ordered one style, and he delivered a different one, claiming that the style I ordered was out of stock. I think he sent one with pins and a socket instead of fully wired as I ordered.</div>
<div>Barry<br><br><div class="gmail_quote">On Mon, Oct 26, 2009 at 10:21 PM, RAMAGE, David <span dir="ltr"><<a href="mailto:dr-@ansto.gov.au">dr-@ansto.gov.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-AU" link="blue" vlink="blue" style="word-wrap:break-word">
<div>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Sam,</span></font></p>
<p class="MsoNormal"><span class="Apple-style-span" style="font-family: Arial; font-size: 13px; color: rgb(0, 0, 128); ">I’m pleased that you’ve had
satisfactory experiences with Cutter, but this does not excuse their shabby and
dishonest behaviour. I have had a couple of transactions with them, some
satisfactory – like you they have contacted me to sort out orders –
this has happened when their online ordering system shows incorrect stock
availability.</span></p>
<p class="MsoNormal"><span class="Apple-style-span" style="font-family: Arial; font-size: 13px; color: rgb(0, 0, 128); ">The problem is that if something goes
wrong they do not act in an honest and reputable way – instead they bury
their head in the sand, refuse to stand behind the products they sell, let
alone respond and communicate with customers in a professional and decent way.
They represent the worst aspect of dealing with rogues over the internet. </span></p>
<p class="MsoNormal"><span class="Apple-style-span" style="font-family: Arial; font-size: 13px; color: rgb(0, 0, 128); ">As to a one sided story, Id’ be more
than pleased to hear from Mark Riley, let him present his side of the story,
perhaps he can explain his lack of response to the repeated and polite enquires
that I made direct to him. I’m sure some other members of BC would
be interested to hear any explanation. Each time I’ve sent to BC I’ve
cc’d him with this invitation; he seems to think it appropriate to use BC
as a medium to advertise his wares and yet on he remains silent to my
criticisms.</span></p>
<p class="MsoNormal"><span class="Apple-style-span" style="font-family: Arial; font-size: 13px; color: rgb(0, 0, 128); ">Once again I say Cutter are a disreputable,
dishonest company who do not deal reasonably or fairly with customers. This is
feedback I would like to make BC members aware off.</span></p>
<p class="MsoNormal"><span class="Apple-style-span" style="font-family: Arial; font-size: 13px; color: rgb(0, 0, 128); ">Regards,</span></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">David</span></font></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" face="Times New Roman"><span lang="EN-US" style="font-size:12.0pt">
<hr size="2" width="100%" align="center">
</span></font></div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span lang="EN-US" style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span lang="EN-US" style="font-size:10.0pt;font-family:Tahoma">
Sam Powrie [mailto:<a href="mailto:kab-@chariot.net.au" target="_blank">kab-@chariot.net.au</a>] <br>
<b><span style="font-weight:bold">Sent:</span></b> Monday, 26 October 2009
11:43 AM<br>
<b><span style="font-weight:bold">To:</span></b> RAMAGE, David<br>
<b><span style="font-weight:bold">Cc:</span></b> <a href="mailto:bikecu-@topica.com" target="_blank">bikecu-@topica.com</a>; Mark
Riley<br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [BC] Another Cutter
story [SEC=UNCLASSIFIED]</span></font><span lang="EN-US"></span></p>
</div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Without seeking to engage in argument,,,</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">David said (my emphasis):</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">"This email is cc'd to Mark and I will happily share any follow
ups or outcome with the bikecurrent group <b><i><span style="font-weight:bold;font-style:italic">so that in Mark's words readers can get the
complete story</span></i></b><span>."</span></span></font></p>
</div>
<div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> Just in the interest of providing 'the complete story', I can (happily)
say that I have now purchased quite a few items from Cutter/Mark over several
email transactions with complete satisfaction. I have been very pleased that
they continue to deal with small orders even though they are obviously oriented
towards supplying industry on a somewhat larger scale. </span></font></p></div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Indeed where items have been out of stock Mark and his colleagues have
gone out of their way to contact me, to advise on alternatives and to amend orders.</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> I have found them reputable and reliable. Yes - I am in Australia and
yes, I do understand that distance may alter perceptions etc and that what
works for me may not for others etc etc etc. But in life I have usually found
that the 'complete story' is not always one sided!</span></font></p></div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Just my AU2cents worth!</span></font></p></div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Sam Powrie.</span></font></p></div>
<div>
<p class="MsoNormal"><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: 16px; ">On 26/10/2009, at 8:06 AM, RAMAGE, David wrote:</span></p></div>
<p class="MsoNormal"><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: 16px; ">Having purchased from Cutter and been supplied with faulty product I would agree with and endorse the warning to do no business with them, whether in Australia,
as I am, or elsewhere.</span></p>
<div style="min-height:14px">
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> They are a disreputable company who do not stand behind the products they sell.<span> </span>I was
supplied faulty equipment and despite multiple emails requesting a resolution to this supply of faulty equipment I did not receive a single response or communications of any form from them.<span> </span></span></font></p>
</div>
<div style="min-height:14px">
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> The only good thing about this list receiving their promotional
material is that every time it comes up they receive a flood of bad publicity - pure marketing genius.</span></font></p></div>
<div style="min-height:14px">
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> My previous email stream, direct to Cutter at the time and later copied to Bikecurrent, all unanswered by Cutter or Mark Riley, is included below for any one interested.</span></font></p>
</div>
<div style="min-height:14px">
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Regards,</span></font></p></div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">David</span></font></p></div></div></div></div></blockquote></div>
</div></div>
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