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Kudos for Dell
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Jerry Lynde
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Jul 21, 2000 11:46 PDT
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Howdy folks,
There's so much negative that I felt it necessary to share a positive
interaction with Dell. (and not the farmer in, either..) The story is
pretty short and sweet. We lease/buy all our PC's from Dell here, and from
the hardware standpoint, they make a damn fine machine. The boxes are easy
to get into, designed well, and basically just a joy to work with.
Anyway, yesterday we had a monitor die. No exciting smoke or anything, but
the screen view shortened itself to a wavy half-inch tall strip in the
middle of the screen. I called Dell's tech support and convinced them in
short order that we needed a replacement. It was a warranty issue (we've
had the monitor for less than two months) and they agreed to replace it.
That was before lunch yesterday. I just finished packing the dead monitor
for shipment back to Dell, they got us the replacement today.
For the longest time, I had a dim view of computer manufacturers. This
after dealing with what seemed to be bad box after bad box from Compaq,
Gateway, IBM, etc. It's nice to finally have a computer manufacturer that I
can trust to make a good system and make it right fast when something goes
wrong.
I just had to say it.... the preceding was not a paid advertisement
(although if someone feels the need to send me money, I will gratefully
accept it. :o)
Jerry Lynde
Daemonology - Invocation/Evocation, Banishing, et al.
Due Diligence Inc.
http://www.diligence.com
jly-@diligence.com
Phone: (406) 728-0001 x232
Fax: (406) 728-0006
"It is by caffeine alone I set my mind in motion.
It is by the juice of Dew that thoughts acquire speed.
The hands acquire jitters. The jitters become a warning.
It is by caffeine alone I set my mind in motion." - adapted from the Mentat
Litany
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