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Re: NTL
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Penny Williams
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Oct 23, 2003 11:04 PDT
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On 17 Oct 2003 at 22:42, Christine Headley wrote:
| | We have an account with NTL, non-cable. The subscription involves an
0800 (free) telephone number for internet access and a certain number
of telephone calls. However, in the last day or so, my daughter - the
main internet user - has been getting lots of customer services
messages telling her to download up to date software. She tells me
that this happened a month ago, as well. She downloads the software,
reboots and, on going back on the internet, the whole thing starts
again.
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Is the message about downloading new dialling software? If so, there was
an article about this yesterday (Oct 22nd) by Charles Arthur in The
Independent Review, Science & Technology section. (I haven't checked
whether the article is available on the website.) Apparently NTL is changing
the dial-up numbers for its "Freedom" service, but as the information about
downloading new dial-up software came by email from tech support lots of
people thought it was a spoof or a virus. Also the software isn't written by
NTL and is downloaded from a page that is not on the NTL website.
Apparently there's nothing on the NTL website to explain any of this.
Thank goodness I have cable...
--
Penny Williams
Tel: 01582 730765
Email: penny.wi-@ntlworld.com
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