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trust-flow, valuing in 200 words
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Chris Macrae
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May 08, 2003 09:34 PDT
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Veterans of this list may be interested in one of the avenues it led me
to.
We're just finishing off a book called THE MAP modelling the missing
governance system of trust-flow as we see it
Why would any organisation expect to be trusted - let alone have
goodwill worth millions or billions of dollars - if ...
1. The system is governed by measurements that compound distrust instead
of detecting where conflicts of trust are emerging between its people
and those it promises to serve value to
2. The most knowledgeable people do not know what makes or breaks the
trust of the people served by the organisation or with a stake in its
sustainability
3. It repeatedly fails to protect itself from common cultural diseases
such as a) employees are too shy to pass bad news up organisation, b)
employees are too shy to ask co-workers who lie or otherwise abuse
people's trust to behave better, c) it is unable to integrate its
biggest communications and professional suppliers because it is at the
mercy of their business models.
4. It does not know which of its worldwide partners may be putting
people at risk by cutting corners
5.It has no gravity because its leaders have no context specific metrics
for valuing unique purpose and the difference we make.
As a total human system it is seen as randomly multiplying distrust
wherever it goes whilst a competitor is learning how to govern by
multiplying trust.
More at our web site http://www.valuetrue.com where transparency
communities rehearse real cases of maps , or me chris macrae at
wcbn-@easynet.co.uk
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