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Voice UI Designer at Nuance in Burlington, MA
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Todd Chapin
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Nov 03, 2009 07:50 PST
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Voice UI Designer at Nuance in Burlington, MA
http://jobs-nuance.icims.com/jobs/4683/job
User Interface Designer
Job ID: 1-4683 Location: US-MA-Burlington
Category: Sales / Professional Services - All Openings Pos. Type: Full Ti=
me
More information about this job:
Overview:
Nuance is the leading provider of speech and imaging solutions for
businesses and consumers around the world. Our technologies,
applications and services make the user experience more compelling by
transforming the way people interact with information and how they
create, share and use documents. Every day, millions of users and
thousands of businesses, experience Nuance by calling directory
assistance, getting account information, dictating patient records,
telling a navigation system their destination, or digitally
reproducing documents that can be shared and searched. Making each of
those experiences productive and compelling is what Nuance is all
about.
The Professional Services (PS) group allows Nuance to deliver
end-to-end speech solutions and system integration for speech-enabled
customer care in key vertical markets including financial services,
telecommunications, healthcare, utilities and government. The
applications we design and deploy are used by millions of average
consumers every day, who use speech to conduct their personal business
within these verticals.
When you join Nuance PS, you'll be joining an interdisciplinary,
results-oriented, customer-focused consulting team that large
organizations trust to define their callers' experience. We are
comprised of speech technology scientists, application developers,
user interface designers, project managers, business analysts, systems
integrators and systems architects. We provide cutting-edge,
user-centered discovery, design, development, optimization and
integration services on customer interaction applications. We do this
by discovering and optimizing the caller's experience, while
maximizing our customer's technology investment and goals, and
adhering to their rigorous schedules.
As a contributing member of Nuance, you will work within a dynamic
team environment to develop, support, market and sell our
award-winning software applications. We offer competitive compensation
packages; including stock options, Employee Stock Purchase Plan,
401(k), full health and welfare benefits and a challenging technical
but casual work environment. Join our dynamic, entrepreneurial team
that operates worldwide (Europe, US, APAC). Be a part of our fast
growing track of continuing success.
For more information, please see www.nuance.com.
Nuance is an equal opportunity employer.
To be considered an applicant, please submit your resume to this job
at: http://www.nuance.com/company/careers/
Responsibilities:
As a User Interface Designer, you will be designing the caller
experience primarily for speech-enabled applications. You will work on
a multi-disciplinary team of colleagues and domain experts to discover
user requirements, and to match these needs against customer goals.
Amongst other activities, you will validate functionality choices,
design call flows, script the dialogues, define grammars, and direct
voice talents in the recording studio. You'll perform Usability
Testing with consumers to further refine functionality and design
choices. As a UI Designer, you will need to learn about caller
populations, and work effectively with customers on each engagement,
while simultaneously working toward the customer's financial goals and
remaining the authority on best practices in user-centered design.
Your successes will be measured both by business targets you reach or
surpass, your relationships with customers, partners, and the team,
and the positive impression your designs leave in the minds of
callers.
Responsibilities:
=C2=B7 Discover and analyze requirements from both the customer's and the
caller's perspective
=C2=B7 Create effective speech user interface designs including call flow,
dialogues, functional logic, and prompts to match the established
requirements
=C2=B7 Assist in implementing these designs, interacting with developers,
directing voice talents, and performing usability tests
=C2=B7 Analyze performance of the user interface in the field with regards
to performance metrics and caller experience, and recommend specific
changes to improve caller satisfaction and transaction completion.
=C2=B7 Use your experience on your specific projects to augment our
evolving body of best practices.
=C2=B7 Represent our UI approach and philosophy to customers.
Qualifications:
=C2=B7 3-5 years industry experience in user-centered design
=C2=B7 BS or equivalent experience in human factors engineering, product
interface design, computer science, software design, or a similar
degree
=C2=B7 Strong analytical skills
=C2=B7 English and Spanish fluency is a strong plus, both written and spoke=
n.
=C2=B7 Strong presentation skills
=C2=B7 Willingness to travel
=C2=B7 Creativity and a sense of fun
=C2=B7 Be able to work with a minimum amount of direct supervision
=C2=B7 Strong Microsoft Windows skills, including MS Office
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